Your Order

ORDERS

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What does my order status mean?

Help > General > Orders

Can I change or amend my order?

Help > General > Orders

I have received an email saying the item I ordered is out of stock

Help > General > Orders

There is an issue with My Order, what should I do?

Help > General > Orders

Your order goes through several status updates as it moves through our warehouse:

Processed – Payment received; your order is waiting to be picked and packed. Changes aren’t possible now, but you can cancel within one hour of placing it.

Packed – Your order is packed and waiting for courier collection.

Shipped – On its way! Track your delivery using the ‘Track Order’ button. Changes can’t be made at this stage.

Delivered – Your order has arrived. Track details remain available.

Your order goes through several status updates as iCan I amend or cancel my order?

We’re unable to make changes to an order once it has been placed. However, we offer a 1-hour self-cancellation window, which you can access by heading to your Orders page. Just follow the steps HERE to cancel your order within the first hour of placing it.

Need to update your delivery address?

If you’ve entered the wrong address, we recommend cancelling your original order within one hour via the Orders page and placing a new order with the correct details.

What if my order has already been shipped?

If your order has already been shipped, we can help by requesting the courier return it to our warehouse before delivery. Please reach out to us via our chat box, and we’ll do our best to assist.t moves through our warehouse...

We're very sorry to hear one of the items in your order is now showing to be out of stock.

Unfortunately this will have been caused by a stock error within our warehouse. Stock errors on our system are incredibly rare and we do appreciate the frustration this may cause.

If you have ordered multiple items, and to ensure you receive the rest of your order in a timely manner, we will remove and refund the item for you. Refunds will be processed within 3-5 working days, depending on who you bank with.

If you need to speak to a member of the customer service team, then you can do so either over the phone or using the contact form

We are very sorry to hear you have experienced an issue with your order.

Our dedicated Customer Service team is always available to support you with any issue, question, or query you may have.

You can contact our team using the form below, and we'll investigate the issue for you. Please remember to include your order number and a brief description of the issue you're experiencing. Our team will work hard to find out what happened and come up with a quick resolution that works for you.

We ship worldwide using premium carriers. Delivery times vary based on your location and chosen shipping method.